AlerG Guarantees

Low Price Guarantee

We really want your business. If you find the same product for less somewhere else buy it from us at the same price. Simply place your order online at our regular price and provide us information on the lower price offer in the special instruction section of the order form (which is on the last checkout page where you put your payment information). Once we have verified the price we will adjust your order total down and send you a confirmation e-mail. This will usually not delay shipment of the order.

This guarantee applies only to exactly the same item. It does not apply to products offered wholesale only, at membership only stores, out-of-date or old product, or products that are out of stock at the competitor's store. The guarantee applies to the price after any discount coupons or special offers at AlerG.com are applied. (ie. If you have a discount coupon for our store, you cannot apply the discount on top of the price matched price.) You can choose the lower of our discounted price or the competitor's price. In the event there is a substantial difference in shipping charges between the competitor and AlerG, Inc. this difference may be used in determining the final price offered. This guarantee only applies to new orders, not orders that have already shipped.

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Competitors' Coupons

AlerG, Inc. is happy to honor our competitors' coupons. Simply enter in the coupon code, competitor's name, and the discount amount, along with what products it applies to in the "Special Instructions" field during checkout.

You will not be charged for your order until a trusted customer service representative reviews and applies your discount.

Please note that competitors' coupons cannot be combined with AlerG coupons.

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60 Day Moneyback Guarantee

To ensure your complete satisfaction we offer a 60 day moneyback guarantee*. Simply call or e-mail us for a return authorization (RMA) number then send it back to us in original condition. RMAs are valid for 2 weeks. We recommend that you send the product back to us via a trackable method since we cannot be responsible for items lost in shipment.

Shipping charges are not refundable unless the return is due to our error. Please allow up to 3 weeks from receipt of return for processing of the return.

For a full product price refund please be sure to include all original packaging, instructions, warranty cards and accessories. This is particularly important with electronic products and higher ticket items such as air purifiers. Items not returned in original packaging or missing items may be charged a restocking fee from 20% up to the full purchase price depending on how much is missing or damaged. Therefore, please save all your packaging and parts if you think you may wish to return your order.

Please note: Customers are responsible for shipping fees on exchanged items. Air purifiers run in an environment where paint, chemical, or fragrance smells or cigarette smoke is present may be assessed a 20% restocking fee, because they may be unsellable.

* Custom/special orders, clearance items and some of our products are not returnable for health or legal reasons. These items are clearly marked as such in the product descriptions. There is a shipping fee (up to 10% of the product price) for returned air purifiers, Reverse Osmosis units, whole house water filterss, dehumidifiers, and air conditioners. As a courtesy to our customers, most air purifiers, dehumidifiers, and air conditioners are shipped free. This shipping fee enables us to recover the costs of shipping the order. This fee only applies to air purifiers, reverse osmosis units, whole house water filters, dehumidifiers, and air conditioners.

For more information, also see our Shipping and Order Information page.

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